I am currently in a love and hate situation with Bayantel. If you are wondering why, here’s my story:
It was noontime Yesterday that I arrived in my apartment, I was excited to open my computer and go online because I wasn’t able to, for 2 days. But then, I noticed my Modem was broken; it won’t turn on. So, I decided to just bring it to Bayantel Center here in Iloilo, located at Robinson’s Place Iloilo for them to just change it with a new one, if proven it is broken. To my dismay, they don’t do technical things in there. However, to confirm my report, the woman plugged my modem into their power supply. She went back to me asking “Maam, how do you know it is broken? Is there lights that turns on?” I was a bit confused in why these employees of Bayantel, doesn’t know how their products look like. As much as I would want to be sarcastic, I was able to calm myself and simply answered her “Yes.” Then she proceeded typing something on her computer and told me, “Maam, I just filed a report. The support team will be checking your modem within 24 hours and if there’s any problem, you could just call our hotline 3002000.” So, I just went home and waited.
Today, at about 3 in the afternoon, I called up the Bayantel Hotline 3002000 because for me, life in the City is really boring without an internet. The support answered, and I told what happened yesterday. Shockingly, the support told me that there were no report logged from my account stating that said problem, so she just wrote a report and told me to wait within 24 hours. I sat and frowned, as I could not seem to wait anymore longer to have my net back. After 8 minutes, someone knocked on my door. To my surprise, it is the support team. I happily let them into my small room and they checked my modem. They discovered that the plug was broken, so they changed it to a new one. Before leaving, one of the support told me, that my Bayantel WiFi was the first one installed in a household here in Iloilo.
Lesson Learned: Better call support than waste time going to Bayantel Center.