GlobeLines Support SUCKS

Posted by Junelle

July 22, 2008

Two weeks ago I applied for a Globe Broadband service. I was told that my account would first be surveyed and then someone will call me within 24 hours if what the result of the survey was. The next day, I went back to the Globe Lines office again (at SM City Iloilo) and another person told me to just wait for the call. As I arrived home, I called their support (032) 410-8888*(VisMin) and asked how long it would take for the survey and if approved, how long it would take for installation? The support on phone answered me that for survey it takes 3 to 5 days and for installation its 5 to 7 days. So, I waited for THE CALL. After a week, still I haven’t received a call from SO-CALLED GLOBE. I called them again, then the support asked me informations that I have already filled in upon application, SHOULD I BE ANSWERING THOSE QUESTIONS AGAIN? GLOBE HAS TO IMPROVE THEIR SUPPORT METHOD, to only be asking questions like name and number so that they could look on their database if there has been reports that has been done by the one calling. In my anger, I shouted to the support, “MISS I HAVE ALREADY GIVEN THOSE INFORMATION UPON MY APPLICATION AND I AM JUST CALLING TO FOLLOW UP THE STATUS OF MY APPLICATION.”
The support then answered me that she will report it and again I will wait for feedback within 48 hours. AGAIN, it has been more than 48 hours yet no call from GLOBE.
TO GLOBE: IS THIS THE WAY YOU TREAT YOUR CUSTOMERS?