Smart Bro Support SUCKS
It has been a week since I started contacting Smart Support. Since, I can’t seem to get any answers from calling *1888 using my Moms phone, I went into their office last thursday. I have been promised that within 24 hours, someone will call me to give me a schedule on when their technician would go to my house and repair my connection. Someone did call within that 24 hour period, and informed me tech would be going to my house sunday.
During sundays, I made it a point to be with my family, to spend time with my kids, even for just that day in a week, but since smart tech are coming, I decided to stay home while my family spend our regular family time together.
I waited for whole day for the smart tech to arrive. I even prepared some snacks for them, but no one came. They really ruined my family day! No one even informed me that no one is coming, they have kept me waiting!
Today, I was informed by someone who is using Smart Bro in my area, that the tech told him that they couldn’t do anything since the damage is from the main server or antenna of smart and not from our antenna’s. Our area is on Sector 3, color code 69 which has been damaged since the storm Frank visited Iloilo.
I think reports had been made but hadn’t they concluded that its not the antenna’s of those people in my area that is damaged but from their root? 100% of us in my area using Smart Bro have the same complaint! But they kept me hanging yesterday, waiting for them. I even remember asking the support from *1888, “Isn’t it that your main server is the one damaged?” Then she replied, “No Ma’am, everything is alright so it should be running.” That time, it made me think that maybe it was my antenna that has been damaged, but now. I just would like to file a case of Negligence against the smart team. How many weeks had passed? YET NO REPAIR ON MY AREA?
TO SMART: PLEASE don’t file a schedule when the tech won’t surely come. Some of your clients have some special schedules during the week and in my case it ruined my family day.
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Comments
Globe has their own flaws as well. I just don’t know to what extent, but I am just planning to avail Globe’s services, yet I am in doubt, it has been a week already since I inquired about Globe Broadband, they told me its 3-5 days someone will call me, but upto now - NO ONE DID.
All the Smart Bro Users i’ve met in blogs says the same thing….Smart really is a smart-ass in making people wait for the service they’ve paid, and signing all these celebrities to hide their flaws in terms of SERVICE. as they say: if you’re smart, use globe