Smart Bro Support
It has been 2 weeks since the storm Frank passed by where I live and had damaged my Smart Bro antenna. It bent a steel bar (see pic below)! That storm really had a strong wind. So, I waited for a week to see if it had damaged my connection since the power was fixed a week after the storm.
Obviously the storm damaged something on my internet connection, it was just not clear to me what; was it my antenna or the smart’s main system in my area?
I tried calling the smart support hot line *1888 but I could not connect, it says “Your number cannot be completed as dialed. Please check the number and dial again.” With that, I decided to go to their office to report the issue, but when I went their, even their support is not available, because they said, they were offline and could not check.
WOW — that was really bad! They are Internet Service Provider, yet they went offline.
Anyway, I also have a Smart Bro plugin, but it didn’t work as well.
NOTE: I love my smart bro unlimitted because it is the only fast internet connection that could reach my area, and the speed I had with it and the service when it was working was satisfying. I just had my connection back today, after weeks of torture from the storm. I am happy with my connection now, but not happy of the support that Smart has.
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Comments
hi! reminder lang po that even the biggest company has its downtime. di lang naman po tayong mga clients ang affected ng mga disasters sometimes pati din sila. it quite a disappointment but i think we have to acknowledge and understand such situations… Blessings!
I understand, but at times like those, they should double up their effort to service the needs of their customers.
Perhaps it would be nice if they would relate to their customer what are they doing with the problem and with this, they should update their support line on everything.
Their support doesn’t even know there was a damage on their main antenna and not to the antenna of the resident subscriber, so when I asked the support “Is there a damage in your main server?” The support answered me “No Ma’am, everything is okay on our end, so it is supposed to work.” With that, their support agent has answered me incorrectly, because there has been a problem on their end, they just weren’t informed correctly.
I guess everyone who blogs about how bad the service of smart is, has the right to express how they feel about it at the time it happened. AND TO SMART:To improve their service, for the customers to not complain again.
[...] I tried calling the smart support hot line *1888 but I could not connect, it says “Your number cannot be completed as dialed. Please check the number and dial again.” With that, I decided to go to their office to report the issue, but when I went their, even their support is not available, because they said, they were offline and could not check. Read More. [...]