It has been a week since I started contacting Smart Support. Since, I can’t seem to get any answers from calling *1888 using my Moms phone, I went into their office last thursday. I have been promised that within 24 hours, someone will call me to give me a schedule on when their technician would go to my house and repair my connection. Someone did call within that 24 hour period, and informed me tech would be going to my house sunday.

During sundays, I made it a point to be with my family, to spend time with my kids, even for just that day in a week, but since smart tech are coming, I decided to stay home while my family spend our regular family time together.

I waited for whole day for the smart tech to arrive. I even prepared some snacks for them, but no one came. They really ruined my family day! No one even informed me that no one is coming, they have kept me waiting!

Today, I was informed by someone who is using Smart Bro in my area, that the tech told him that they couldn’t do anything since the damage is from the main server or antenna of smart and not from our antenna’s. Our area is on Sector 3, color code 69 which has been damaged since the storm Frank visited Iloilo.

I think reports had been made but hadn’t they concluded that its not the antenna’s of those people in my area that is damaged but from their root? 100% of us in my area using Smart Bro have the same complaint! But they kept me hanging yesterday, waiting for them. I even remember asking the support from *1888, “Isn’t it that your main server is the one damaged?” Then she replied, “No Ma’am, everything is alright so it should be running.” That time, it made me think that maybe it was my antenna that has been damaged, but now. I just would like to file a case of Negligence against the smart team. How many weeks had passed? YET NO REPAIR ON MY AREA?

TO SMART: PLEASE don’t file a schedule when the tech won’t surely come. Some of your clients have some special schedules during the week and in my case it ruined my family day.

It has been 2 weeks since the storm Frank passed by where I live and had damaged my Smart Bro antenna. It bent a steel bar (see pic below)! That storm really had a strong wind. So, I waited for a week to see if it had damaged my connection since the power was fixed a week after the storm.

Obviously the storm damaged something on my internet connection, it was just not clear to me what; was it my antenna or the smart’s main system in my area?

I tried calling the smart support hot line *1888 but I could not connect, it says “Your number cannot be completed as dialed. Please check the number and dial again.” With that, I decided to go to their office to report the issue, but when I went their, even their support is not available, because they said, they were offline and could not check.

WOW — that was really bad! They are Internet Service Provider, yet they went offline.

Anyway, I also have a Smart Bro plugin, but it didn’t work as well.

NOTE: I love my smart bro unlimitted because it is the only fast internet connection that could reach my area, and the speed I had with it and the service when it was working was satisfying. I just had my connection back today, after weeks of torture from the storm. I am happy with my connection now, but not happy of the support that Smart has.